Return freight is at the customers’ expense. NO EXCEPTIONS.
CCTVDynamics is not responsible for any physical damages sustained during transit and will void any warranty.
Warranty replacements will be for hardware defects only. Warranty does NOT include defects arising from improper or abnormal use, improper handling, or improper installation.
A copy of the original invoice must be included with any returned items.
An RMA number issued by CCTVDynamics must be visible on the outside of the package. Any returns without an RMA number are subject to refusal.
Out-of-Warranty items and units with virus or third party software problems will be charged at the rate of $125 per hour.
Warranties are void if the factory seal is broken. Items will be charged as Out-of-Warranty. No Exceptions.
All returns are subject to a 20% restocking fee.
Defective products received after 30 days wil be repaired or replaced at our discretion.
Returns received after 30 days of the original invoice date will be returned to you at your expense or assessed a 50% restocking fee per our discretion.
Please indicate any third party hardware or software installed in a system. CCTVDynamics is NOT responsible for any third party hardware, software, installation or any problems caused by it. We recommend the removal of any third party hardware and/or software before sending the system for repair.
Please be sure to backup your hard drive. CCTVDynamics will not be held responsible for any data loss.
There
should be no visible physical damage to the products such as: foreign material (adhesive, oil, dirt, gum, etc..); damaged covers, housings, or cases; dents of any kind; visible scratches; missing parts (screws, interface cards, components, etc...); evidence of tampering (e.g. broken seals); damaged electronics (missing buttons, IC chips, etc...); bent casing; stripped connectors (missing bnc, rca or power connectors); if there are non-manufacturer markings or labels on the product or original product box, the product will not be accepted if there are markings to the box or products such as: RMA numbers, tape, stickers, labels, labels that cover the serial number, part number, or any other product identification information; or ripped, torn, cut or missing packaging.
Item(s)
being returned for repair or credit must be in original packaging with all disks, manuals, registration cards, etc or CCTVDynamics reserves the right to refuse to issue credit or make repairs. Any packages received which are not adequately packaged in original box with original packing material or equivalent, or packages without a visible RMA number will be returned to sender with all warranties void. Customer will be charged for any missing software and/or hardware that was originally included with the system and/or card.
Return the package prepaid. CCTVDynamics will not accept COD’s. For your safety, please return all packages insured.
RMA forms partially filled or without detailed description of the problem are subject to rejection.
RMA numbers will expire 30 days after issuance.
Please Note: RMA numbers are not automatically generated from the website. RMA number are issued via email within 24-48 hours after an RMA request has been made.
If you have read and understood all terms and conditions, please type your initials in the box below. Not initialing in the box below will cause your RMA request to be rejected.
By entering your intials, you agree that you understand and accept all the terms set forth above.
Packages Shipped From Indiana
