CCTVDynamics PC-Based FAQs Video FAQs Audio FAQs System FAQs Software FAQs POS Integration FAQs Remote Viewing FAQs Video FAQs 1. Why is my DVR live display output message messed up? 2. When just once camera is connected, at first on-screen display is normal then gradually the image is brightened until it becomes totally white. How do I resolve the problem? 3. How do I resolve the problem of blinking? 4. Why does the color camera invert to white and black after the program is restarted? 5. Can display and recording rate (frames per second) be adjusted? 6. Will the display and recording rate (frames) be affected when the camera resolution is set at 640 x 480? 7. What is the function performed in the masked area? 8. How do I make the playback smoother? 9. Why is it that some channels display images and the others do not when I drag the slider on the lower-left corner of the screen during playback? 10. What is the reason when enabling the Direct Draw function, cameras image corrupts? 11. Is there any way one can zoom an image in during play back on the 3000T & 5000T model machines? Audio FAQs 1. Why is it difficult to record any audio when the Sensitivity slider is set to a higher value? 2. Why does audio recording not function? 3. What is causing the surveillance software to not be able to record or trigger off the microphone? 4. How do I turn of the audio at the server but still stream the audio with the video to the remote client? 5. How do I make my own speaker stop playing back what I am saying into the microphone? System FAQs 1. What is the minimum capacity of free space needed for recycling? What are the rules to delete files? 2. Modem works normally, and the WAV format is correct, but no sound is heard when the telephone receiver is picked up? 3. Why is there no data on my CD after performing the CD backup operation? 4. I am receiving the error "Argus Error" or "Argus Capture Card Initialization Error". What do I do? 5. I get a "Starting Network Service Failed" error when DVR is rebooted. Software FAQs 1. Do I have to manually remove the drivers after removing the NV software? 2. Why does the message "The serial number you entered is invalid. Please enter the serial number again" appear when double-clicking the program shortcut? 3. Will the previously recorded data be deleted when the program is updated? 4. How do I identify the product name and version? 5. Does the program automatically restart after power failure or improper shutdown? Do I need to reset the surveillance status back to the previous state before the incident? 6. Why does the recording button not function after pressed? 7. Why does the e-mail feature not work? 8. Why does it not work when I select multiple recipients? 9. How do I avoid misuse of the program or closing the program accidentally? POS Integration FAQs 1. How do I set up the POS System? 2. Can I run a POS cash register on your DVR system? And can I record the transactions on the screen? Remote Viewing FAQs 1. Why couldn't I connect remotely to the NC DVR Webcam? 2. Can I change the port numbers of WebCam and RemoteView server in the networking setup page? 3. Why does Remote Manager fail to connect to the server? Or, why is the connection successful but nothing is displayed on the screen? 4. Why does IE show "Failed to connect to server" after I tried to connect my DVR using domain name from ***.avers.com.tw? 5. Why is there no image displayed after successfully connecting to the server and finishing camera setup? 6. Why does Remote Playback not work while both the connection to the server and the image display is normal? 7. Why is the download performance of Remote Playback unsteady? 8. Why should I select the type of bandwidth in Connection Quality? 9. How do I keep the network functioning when using a router? Video FAQs 1. Some VGA cards do not support full functional DirectX YUV hardware stretching capacity.Try changing the "Color Resolution" to either 16 or 32 bits in "Display Setting" to solve this problem. «top» 2. Please disable the other channels which are not connected to any camera. If the problem remains after the other channels are disabled, check whether DirectX 9.0 or above is installed. This particular problem will be fixed in our upcoming release «top» 3. Adjust the Visual Signal strength of all cameras connected to the same card. «top» 4. Please determine your video signal standard (NTSC for USA/Canada), and then set the video standard to the proper setting. Please click Setup --> System --> Video Standard --> PAL or NTSC. «top» 5. Yes. There are five values to choose from. However, when the CPU usage is too high, the program will automatically adjust the rate(s) in order to have the program function normally. «top» 6. Yes. When the camera is set at 640x480 or 720x480, causing higher CPU usage and greater consumption of system resources, the program will automatically adjust these rate(s) to ensure steadiness of its performance. «top» 7. Mask is used to "neglect" the selected area "with no detection." For example, wind blowing on tree leaves, causing the surveillance system to judge that as a motion being detected and thus sets off the alarm. This is a waste of computer resources. To avoid this situation, users should use the Mask function to exclude any specific area from detection. «top» 8. Increase your memory size, purchase a hard disk of higher rotational speed or with larger buffer, and use disk defragmenter regularly. Also do not put your recording drive on the same partition as your Operating system. Install another HDD for recording or repartition your system. «top» 9. When dragging the slider to certain point, the system will search for files of the specific time. If the system finds any files, it will immediately play these files; if not, only the base picture will be displayed on the screen. «top» 10. Please upgrade the graphic card's driver. It may be that the graphic card's driver does not support DirectDraw. Please upgrade to the latest version of the driver and if not resolved, reinstall DirectX 9.0c or above. «top» 11. Yes, go to the individual channel during playback and right click then drag a window across the section where you want to zoom in. «top» Audio FAQs 1. The definition of this setting means: the program will start recording sound only when the sound's volume is higher than the level set in Sensitivity. Therefore, the higher the sensitivity, the greater the volume needed to activate the audio recording. The lower the sensitivity, the lower the volume is necessary to activate the recording. Users should determine the sensitivity level based on his or her needs. «top» 2. If you have the NV3000, you need to purchase the 1-CH Audio Extension (NVD1AUEXT). If you have the NV5000, you need to purchase the 4-CH Audio Extension card (NVD4AUEXT) «top» 3. Please use powered microphone, our audio card does not supply power to microphone. «top» 4. On the DVR server, on the main user interface, click the volume icon located in the bottom right hand corner. This will bring the Audio Setting window up. Check mute to the audio channel you would like to turn off at the DVR server. Remote client audio will not be affected by this setting. «top» 5. To prevent the speaker from playing back your own voice, do the following: 1. Open your Volume Control (usually can be access from your system tray or Control Panel) window. 2. Go to Options -> Properties. 3. Under “Adjust volume for”, make sure Playback is selected. 4. In “Show the following volume controls”, make sure Microphone is checked. 5. Click the “Okay” button to exit out of the properties window. 6. In the Volume Control window, click the mute box for the Microphone. «top» System FAQs 1. The minimum capacity is "Number(s) of 878 chipset(s) x1G+500Mb". Take NV1000 for example, it should be 1(878 chipset) x1G +500mb=1.5G is the minimum capacity of free space. When recycling starts, the oldest files of each camera will be deleted in sequence from camera one to the last camera. «top» 2. First make sure the modem purchased is FULL-DUPLEX. Half-duplex modems are not supported. Then check the driver installation. Usually Windows 2000 Service Pack 4 automatically installs the driver for the modem when the computer is turned on. This causes the user to believe that the modem has been installed successfully. But the driver supplied by Windows is for HALF_DUPLEX modem only and will turn bi-directional feature to one way. Please make sure the user installs the driver supplied by the modem. «top» 3. The NV software does not directly burn the backup data to CD. It copies the backup data to a folder on the hard disk, you need to burn the data manually onto the CD with a burning program such as NERO. If you have Windows XP Professional, you can simply drag and drop the whole backup folder onto your CDRW or DVDRW drive. «top» 4. If you receive any error messages relating to an Argus Error, please contact our Technical Support Department at 866-271-9508 before doing anything else. This is an error that must be handled by us.«top» 5. If you manually start the networking service and have network service scheduled to start at a certain time, you will receive this error message when that scheduled time arrives. To fix this problem, either turn off the manual start, or disable network scheduling and the problem should be resolved.«top» Software FAQs 1. NV software Version 5.0.0069 or later automatically removes older drivers, allowing users to easily perform the upgrade action. «top» 2. Usually this phenomenon appears when the program is updated. This is caused by the invalidity of the old serial number. Simply get an upgrade serial number from the original distributor. This is caused by the user logging into Windows as an "Administrator" when he or she installed the program. Later the program cannot be accessed without enough authority if the user enters Windows as a regular user. To resolve the problem, simply log out the system and then log in as the "Administrator." «top» 3. No. All you need to do is remove the older version (not including the "Avers" folder) and install the new program into the same folder. The program will know where to pull the existing recorded data. «top» 4. Press Ctrl+Alt+V simultaneously on the main screen (at the time of entering the user name and password after the program is started). A window will pop up, with the product name the version number. «top» 5. If the computer is not shut down properly, the program will restore to the previous setting and surveillance state after the computer is restarted. «top» 6. Please remember that in the Camera setup page there are Display and Record check boxes. If the Record check box is not enabled, the recording operation will never function. «top» 7. Please check the "Send and Receive" function in Outlook. If it fails, then it is the problem of Mail Server. In addition, users must make sure to have all fields except "cc" completed in the Email Setting dialog box. Also check if your have any firewall or router that blocks port 25. «top» 8. When you select multiple recipients, remember using semicolon to separate e-mail addresses. Many users forget this. «top» 9. The program will ask for a password each time when you start/stop recording, start/stop network server or minimize the program. «top» POS Integration FAQs 1. Click here for POS System setup «top» 2. Our DVR systems will work with POS systems, however, you will need to contact a sales representative in order to get the right peripherals in order to connect the POS and get on-screen transactions. You may do so via our toll free number at 866-271-9508. Remote Viewing FAQs 1. Users often forget to press the "Network" button in the NV main screen. If it is not clicked, they cannot be connected to the server. If the server uses floating IP, it is necessary to check the current IP address and select the correct IP address in the Server IP dialog box. When either the server or client has Firewall, their port configurations must match the port configuration of the user's Firewall. On the firewall, please configure port forwarding for port 80, 8080, 9999 to the DVR server. «top» 2. The default port of WebCam is 80, and that of the Remote Console server is 8080. Users can modify these default settings to meet their needs. «top» 3. First check whether the TCP/IP connection is OK. You can use WebCam to test the connection status. If WebCam can display images, it probably means the Firewall of the server or client rejects the transmission request. Then check whether the Firewall of server side has assigned a port to DVR server. Please assign 8080 port of Firewall to the DVR Server. This is the first possibility. Check whether the Firewall of the client has limited the user to connect to any Web site or would reject some unusual transmissions. If so, this Firewall will reject the Remote Console data transmission request as well. «top» 4. There could be two causes: If your DVR has a real (or fixed) IP, please type this IP directly in the Address field. If this works, it means your DNS server, for some reason, did not find our DDNS server (http://ddns.avers.com.tw). If this situation persists, you may go to your TCP/IP settings > DNS server IP (see below picture) to establish any of the following DNS server IP: DNS server: 204.127.198.4 or 206.14.125.10 or 216.148.108.194 These DNS IPs are of world major ISP. Changing your DNS server IP wont affect your access to Internet using IE or receiving e-mail. If your DVR does not have fixed IP (dial up service), please change your DNS server IP as described above. «top» 5. First verify that the Firewall (on the NV server end) has assigned TCP ports 80, 8080 and 9999 to the DVR server. «top» 6. Please check TCP/IP connection to verify that the server's Firewall has assigned 8080 port to DVR server since the Remote Playback function needs to download files for viewing. If the server does not open 8080 port, the file transmission using TCP/IP will be rejected. This is assuming that you already have port 80 being forwarded. «top» 7. This is affected by the bandwidth. If you select all 16 channels and download 10-minute data for each channel, the file size will be so great that leads to slow transmission speed. But downloading these files in the LAN environment or using a T3 line is quite fast. «top» 8. If user's client side uses a modem, but he or she selects T1 (LAN), then the client will give inaccurate bandwidth information to the DVR server and cause a traffic jam, even inability to transmit images. Therefore, please select the appropriate bandwidth. «top» 9. Please do the following: 1. Setting a fixed virtual IP for your DVR server (Please contact your network administer for the IP address) 2. Enter the setting page of your Router.(see router's manual) 3. Map fixed IP or port to the virtual IP of DVR server. 4. Enable the port required by the DVR server as below: TCP port 80 / 8080 / 9999 5. For more Router information, please contact your Router manufacturer. «top»
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